AHFE 2019 - Call for Papers
 
 

AHFE 2019 Tutorials

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Half-Day tutorials at introductory, intermediate, and advanced levels, covering the entire spectrum of the conference.
Tutorial will be offered on Wednesday, July 24 and Thursday, July 25, 2019 

 

(8:00 – 12:00) Room

T-1 

An Introduction to Cognitive Work Analysis
Presenter: Neville Stanton, University of Southampton

The aim of this tutorial is to introduce the Cognitive Work Analysis phases and methods to delegates with plenty of practical, hands-on, experience. Cognitive Work Analysis is a powerful approach for the formative evaluation of systems. The presenter has many years experience of applying Cognitive Work Analysis to practical problems in the automotive, aviation, rail, and maritime domains. Software will be provided free-of-charge to support the analysis (PC only), but delegates can undertake the analysis on paper if they prefer. The tutorial will step though all five phases of Cognitive Work Analysis (i.e., Work Domain Analysis, Control Task Analysis, Strategies Analysis, Social Organisation and Cooperation Analysis, and Worker Competencies Analysis) with examples. The presenter will support the delegates in the construction of their own analysis and provide the opportunity for reflection and feedback on the products.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.

 

T-3

Cybersecurity: How to Protect Yourself and Your Company From Cyber Attacks
Presenter: Abbas Moallem, San Jose State University

Every day the number of ransomware, identity thefts, credit card fraud, email message hacking, etc. grows and costs individuals and institutions both short-term and long-term loss. The press is full of reports of data center breaches that result in loss of intellectual property, trade secrets, and/or customer data and affect the company’s reputation. Successful cyber protection at the individual level or enterprise level is not possible without having well trained people who are aware of security risks and are knowledgeable enough to make sound judgments when they are confronted with cyber attacks such as phishing or fraudulent phone calls. The active involvement of employees and their awareness are paramount to a company’s security compliance. The objective of this tutorial is to cover 10 important areas of cyber security risks and teach attendees about protective measures. After the completion of this training session participants will learn practical ways of dealing with cyber attacks, and a list of actions to take to protect themselves at both the individual and the company level.

About the Speaker: Dr. Abbas Moallem is the executive director of UX Experts, LLC, a UX/UI design and cyber security consultancy in Cupertino, California, and an adjunct professor at San Jose State University and California State University East Bay, where he teaches HCI and Human Factors and Cyber Security. Dr. Moallem has over 20 years of experience in the fields of human factors, ergonomics, human computer interaction (HCI) and usability. He has also served as a senior engineering product manager and usability expert at NETGEAR, a UI Architect at PeopleSoft, Oracle Corporation, Tumbleweed, and Axway for over 11 years. He has consulted in a variety of industries in Europe, Canada, and the USA. Dr. Moallem holds a Ph.D. in Human Factors and Ergonomics from the University of Paris (Paris XIII), a Master's degree in Biomechanics from the University of Creteil (Paris XI) and a Master's degree in Ergonomics from the Conservatoire Nation des Arts et Métiers in Paris, France. Dr. Moallem obtained his B.A. degree from the University of Tehran in 1978.

 

T-14 

User-Centered Design Process
Presenter: Javed Sheikh, University of Sialkot

Systems often omit the most important part of the process, the end user. User-centred Design (UCD) is a process of a designing a tool from the perspective of how it will be understood and used by a user. The tutorial will present essential concepts of User-centered Design. Many functional and attractive user interfaces suffer from poor usability because users do not have a clear understanding of it. This tutorial will increase awareness and understanding of key issues related to the tutorial topic. Participants will learn how to design a system that offers a more efficient, satisfying and user experience for the user, which likely increases customer loyalty. Further, they will learn; • Issues related to User-centered Design. • How these issues relate to user-interface components. • Principles and techniques those are useful in User-centered Design. Content and Benefits: Usability depends on a number of factors including how well the functionality fits user needs, how well the flow through the application fits user tasks, and how well the response of the application fits user expectations. We can learn to be better user interface designers by learning design principles and design guidelines. But even the most insightful designer can only create a highly-usable system through a process that involves getting information from people who actually use the system. Usability is the quality of a system that makes it easy to learn, easy to use, easy to remember, error tolerant, and subjectively pleasing. This tutorial is appropriate for people from novice to experienced users. It will begin by evaluating and examining some user interfaces effectiveness and efficiency. We will review the essential concepts and relevant exercises of User-centered Design by the course material and generate dialogue. The exercises will include the design and evaluation • How user is essential for design process. • This tutorial will include both presentations and practical work. • The tutorial will also provide guidelines to create effective Interface Target Audience: The tutorial is designed for anyone from academic researchers to practitioners in the field of User-centered Design to explore the difference between real-world experiences and the theoretical approaches. The tutorial is appropriate for people from novice to experienced users. Professionals: 1) Designers: Interaction, Product, Experience, User-Interface, Information Visualization 2) Evaluators of usability and user-experience 3) Researchers 4) Software Engineers 5) Web Developer.

About the Speaker: Prof. Dr Javed Anjum Sheikh Campus Director, University of Lahore, Gujrat Campus, PhD (HCI, Computer Science), Middlesex University, UK 2012, MBA (MIS), Adamson University, Philippine, 2002, MSc (Software Development), University of Huddersfield, UK, 2000.

 
(13:00 – 17:00) Room

T-4 

Modern Design Heuristics
Presenter: Everett McKay, UX Design Edge

Heuristic evaluation is a well-known technique that evaluates a design based on its compliance with recognized usability principles. Heuristic evaluations have the benefit of being very efficient and focused (for example, an accessibility evaluation is focused on accessibility problems.) However, most practitioners prefer user-based testing because they have more confidence in the results. Ideally, teams should use both, as effective heuristic evaluations make user-based testing more productive by focusing on hard-to-find problems. But a heuristic evaluation is only as good as the set of heuristics used, and the most popular heuristics are well past their “best by” dates. Arguably the most popular usability heuristics were devised by Jakob Nielsen and Rolf Molich—in 1990! Considering how rapidly UI design has changed, the relevance and practical value of even 5-year-old heuristics should be suspect. Less popular heuristics are often vague and hard to apply meaningfully (example: “…check whether the user has enough control…” What does that even mean?) This tutorial will consist of two parts. In Part 1, we will quickly review the most well known usability heuristics, plus a summary of the top design principles recommended by the most popular platforms (iOS, Android, Windows, and Mac). The class will break into three teams and devise their own usability heuristics using a structured process. The focus of the results will be on their practical value. At the end of this part, each team will present their results to the class. For Part 2, we will review the ground rules for effective heuristic evaluations, then as apply our newly created heuristics to real designs. The tutorial ends with a discussion about the effectiveness of the evaluations and how to further improve the process.

About the Speaker: Everett McKay is Principal of UX Design Edge, a user experience design training and consulting company for mobile, web, and desktop applications. Everett's specialty is UX design training for software professionals who aren't experienced designers through onsite and virtual courses and workshops. He has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of “Intuitive Design: Eight Steps to an Intuitive UI” and "UI is Communication: How to design intuitive, user-centered user interfaces by focusing on effective communication".


 

T-6 

Researching UX: How can you ensure that you provide a good experience for your users?
Presenters: Ger Joyce and Katarzyna Zerka, TripAdvisor and Google

The focus on research in the design and development process is booming as keeping the user in the center of everything is a proven key to success for organizations around the World. However, not all organizations have specialist usability experts or UX researcher onboard. During this workshop, we will show both academic and professional attendees that any student, lecturer, designer, developer, scientist, or engineer working within the technology development sector can develop empathy toward their product users while using research tools and methods. During the tutorial, we will cover: How can you better understand your users? How might you build a framework to accumulate knowledge throughout the life of the technology or service? How can you test the utility and usability of your solution? How might you measure the user experience, so how to make sure we are making progress and how to communicate it objectively to your stakeholders? This is a hands-on workshop! Please bring your project, prototype, or idea. You will leave a workshop room with a research plan and tips on how to analyze it.

About the Speakers: Ger Joyce is the Associate Director of UX Research at TripAdvisor where he leads the Experiences research team. Katarzyna Zerka is a UX researcher, currently working at Google. As a psychologist she is trying to understand human-robot interactions.

 

 

T-16 

Critical Safety Systems: Designing Warning Strategies and Requirements
Presenter: Susana Costa, University of Minho

Information is power. Even more so when in the context of safety-critical systems. Alerts and warnings make up a substantial part of such systems and are, sometimes, what stands between the Human and an accident, injury or death. Or is their efficacy in conveying the right message to the Human and prompt him/her to behave accordingly. Hence, it is indisputable that human factors take on a big part in establishing criteria for the design of such systems. This tutorial intends to take a broad approach to some human factors requirements regarding the design of safety-critical systems-related information strategy (e.g., suitability, unequivocality and conspicuity).

About the Speakers: Susana Costa, PhD is an Invited Assistant Professor at the University of Minho (Portugal), where she is also a researcher at the ALGORITMI Research Center in the “Industrial Engineering and Management (IEM)” research line, group of “Ergonomics and Human Factors”. Susana Costa holds a PhD in Industrial and Systems Engineering from the University of Minho and a master's degree in Biomedical Engineering from the same teaching institution. Susana collaborated with several institutions and companies in the scope of professional training and consulting in Occupational Ergonomics, as well as Occupational Safety and Hygiene. She is the author and reviewer of several articles in magazines, symposia and conferences, both nationally and internationally, in the area of Occupational Safety, Hygiene and Ergonomics.

 

 
(8:00 – 12:00) Room

T-7 

A Practical Guide to Doing Task Analysis
Presenter: Neville Stanton, University of Southampton

This tutorial will introduce delegates to task analysis techniques, with emphasis on Hierarchical Task Analysis (HTA) and Systematic Human Error Prediction and Reduction Approach (SHERPA). The presenter has expensive experience of using, and training people to use, these methods in a range of different industries, including aviation, energy distribution, healthcare, oil and gas, and nuclear. The aim of the tutorial is to get delegates to analysis tasks under the guidance of the presenter. The format of the tutorial will be as follows: introduction to the methods, provision of examples of the application of the methods, support for individual hands-on experience of the methods, feedback and discussion of the application of the methods. Software will be provided free-of-charge (PC only) but delegates can undertake the analyses using pen and paper as well. By the end of the tutorial, delegates will be able to conduct task analyses by themselves. Tutorial notes and papers will support self-study after the end of the workshop.

About the Speaker: Professor Neville Stanton, PhD, DSc, is a Chartered Psychologist, Chartered Ergonomist and Chartered Engineer. He holds the Chair in Human Factors Engineering in the Faculty of Engineering and the Environment at the University of Southampton in the UK. He has degrees in Occupational Psychology, Applied Psychology and Human Factors Engineering and has worked at the Universities of Aston, Brunel, Cornell and MIT. His research interests include modelling, predicting, analysing and evaluating human performance in systems as well as designing the interfaces and interaction between humans and technology. Professor Stanton has worked on design of automobiles, aircraft, ships and control rooms over the past 30 years, on a variety of automation projects. He has published 35 books and over 270 journal papers on Ergonomics and Human Factors. In 1998 he was presented with the Institution of Electrical Engineers Divisional Premium Award for research into System Safety. The Institute of Ergonomics and Human Factors in the UK awarded him The Otto Edholm Medal in 2001, The President’s Medal in 2008 and The Sir Frederic Bartlett Medal in 2012 for his contributions to basic and applied ergonomics research. The Royal Aeronautical Society awarded him and his colleagues the Hodgson Prize in 2006 for research on design-induced, flight-deck, error published in The Aeronautical Journal. The University of Southampton has awarded him a Doctor of Science in 2014 for his sustained contribution to the development and validation of Human Factors methods.



 

T-8

Intuitive and Simple Design
Presenter: Everett McKay, UX Design Edge

This tutorial combines two of the most challenging design objectives—making designs intuitive and simple. Intuitive design is challenging because it, as commonly understood, is vague and subjective. Simple design is challenging because many people incorrectly believe that it requires harming a product or “dumbing it down.” This tutorial presents an objective framework and shared vocabulary for understanding both concepts, and applies the framework to a mobile design challenge. The objective is to optimize for what is most important for the target users, and have immediately self-explanatory tasks that don’t require documentation or training.

About the Speaker: Everett McKay is Principal of UX Design Edge and a UX design trainer and consultant with global clientele. Everett's specialty is finding practical, intuitive, simple, highly usable solutions quickly for web, mobile, and desktop applications. Everett has over 30 years' experience in user interface design and has delivered UX design workshops to an international audience that includes Europe, Asia, South America, and Africa. Everett is author of "Intuitive Design: Eight Steps to an Intuitive UI", the definitive guide to designing intuitive interactions, and "UI Is Communication: How to Design Intuitive, User Centered Interfaces by Focusing on Effective Communication", a groundbreaking approach to UI design using human communication-based principles and techniques. While at Microsoft, Everett wrote the Windows UX Guidelines for Windows 7 and Windows Vista. Everett holds a master's degree in computer science from MIT.

 

 
(13:00 – 17:00) Room

T-10

Prototyping HMI for Partially and Highly Automated Vehicles: A Balanced Human Systems Integration Approach
Presenters: Marcel Baltzer, Frank Flemisch, Shadan Sadeghian, RWTH-Aachen and Fraunhofer

An incremental but strong revolution is taking place on our roads: Vehicles become more and more intelligent, can assist the driver and, and can drive in more and more situations without a driver. Some scientific and industrial research vehicles might indicate that cars might be fully automated. Thus, the human driver would be supposed to change her role from an active operator to a supervisor or even to a passive passenger who has no responsibility for the driving tasks at all. On the contrary, other realistic concepts foresee partially to highly automated cars with the ability to drive temporarily and in certain situations without a driver, while allowing the driver to drive partially automated or assisted in other situations. We envision HMI design that addresses both, the user needs and the technological offers, and employs familiar models and metaphors to present intuitive interactions between user and car. One possible naturalistic design metaphor that can be employed is the H-Metaphor. In this workshop, the participants will receive an introduction in prototyping Human-Machine-Interfaces to improve different system qualities like usability, acceptability, pleasure, safety, and energy-efficiency. Topics that will be addressed in this workshop are, among others, design thinking; iterative development process; participatory design with personas, improvisation techniques and the theatre method; prototyping and presenting. Following a quick introductory session, the workshop will feature a short introduction to state of the art assistance and automation systems in highly automated driving and briefly present human-centered design and human systems integration fundamentals and techniques. The workshop will then continue to a hands-on prototyping workshop, where participants will start with a discovery phase to define the Use Space. In the next phase participants will start to define modalities, technologies, assistance and automation modes that define the Design Space for the respective Use Space. Having Use Space and Design Space prepared the participants will start prototyping employing different techniques and will finally present their prototype to other group members.

About the Speaker: Marcel Baltzer studied industrial engineering at RWTH Aachen University. His research focus is interaction design and human machine negotiation (arbitration and interaction mediation). He worked at RWTH Aachen University from 2012 to 2015 as research assistant at the institute of industrial engineering in the research area of system ergonomics. Since 2015 he is head of the research group “Cooperative Guidance and Control” in the department of Human Systems Integration (Systemergonomie) at Fraunhofer FKIE in Wachtberg, near Bonn. He was Technical Team member of the NATO Research Task Group HFM 247 on Human Autonomy Teaming, that will continue in the area of Meaningful Human Control. He is Co-Chair in the NATO Research Task Group AVT 290 on the Standardization of Augmented Reality for Land Platforms in Combat Environments.


 

T-12

Rapid Design Elicitation and Iteration using Q-methodology
Presenter: Eric Vorm, Navy Aerospace Experimental

What features do users want most? What features will improve my product more? How do I prioritize competing design elements? Answering these questions using surveys can be tricky and time consuming, and results can be difficult to interpret. This tutorial introduces a rapid and agile user evaluation technique known as Q-Methodology. Known as the scientific study of subjectivity, Q-methodology is a mixed-method that captures user opinions and sentiment in a manner that is qualitatively rich and nuanced, using the power of factor analysis to reveal findings that are mathematically rigorous. Using this technique, participants can reveal underlying sources of conflict or friction in designs, and prioritize design elements and features based on user input. This tutorial introduces and teaches participants the five basic steps of Q-methodology, from study design, to implementation, analysis of data, and presentation of results. Participants will serve as both researchers and users, conducting their own brief study while learning the technique. Participants will receive a packet of detailed resources, including freely-available statistical software. By the conclusion of the course, participants will have an extensive working knowledge of Q-methodology, sufficient to begin incorporating it in their own research. This tutorial is appropriate for both students and professionals. Ideal participants are those interested in conducting user-centered research for understanding user sentiment towards a design, or eliciting user priorities towards design features or services. Basic knowledge and experience with statistics is necessary.

About the Speaker: Eric S. Vorm, PhD is an Aerospace Experimental Psychologist in the US Navy. He has participated in the design and implementation of numerous user interfaces and systems in the defense and aerospace industries, and his innovative approach to interaction design research using q-method has been featured in both the US and UK.

 

 

T-13

Eye Tracking in Use "I see What You See": How we can effectively use eye tracking data in research
Presenter: Julia Falkowska, Wroclaw University of Science and Technology

The aim of the tutorial is to show the possibilities of using eye tracking data and providing practical knowledge on how to conduct such research. The first part is the theoretical basis: how does human vision work and what data the eye trackers record. The necessary information will be provided to be able to effectively find application areas for eye tracking research. The second practical part will give participants the opportunity to prepare an exemplary experiment and to perform the analysis of eye tracking data from real research. Participants will work in Tobii Pro Studio - software from leader in eye tracking technology. Practical examples from research areas such as user interface research, psychology, human-computer interaction and marketing research will be shown and discussed. The available devices and software for experiments will also be discussed. Summary: Participants will get the basics knowledge to define research questions, conduct eye tracking tests and analyze data. The training is intended for people interested in using eye tracking in research. The training includes both a theoretical introduction as well as a practical part, emphasizing practical tips.

About the Speaker: Julia Falkowska, a Usability and marketing research expert with over 10 years of experience in: implementing innovative research based on eye tracking technology on the Polish market, delivering research projects and long-term cooperation with Poland’s leading research organisations (SMG, KRC, GFK Polonia, TNS and others), developing and delivering sales strategies for advanced eyet racking registration systems on the Polish market, acquiring and cooperating with international telecom, media and FMCG partners (Play, McCann, Unilever, others), developing and delivering eye tracking marketing & training programs.